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Web address: http://www.digital-phantasies.com

*Objective*
	To secure a position within the field I enjoy most, COMPUTERS! . Diagnosis, repair and building of computers, creating web pages, is what I wish to be doing, for working in a field one loves, will encourage one to excel.
*Computer Experience*
	A+ Certified Operating Systems I have strong knowledge of are Windows 3.1, 95, 98, ME, NT, 2000, XP, as well as DOS and Linux (Red Hat and Mandrake, SuSe, and Progeny-Debian). Programs I have a strong knowledge and experience are Adobe Photoshop, Adobe Go-Live!, Word Perfect, MS Excel, MS Word, MS Access, MS Exchange, MS Outlook, MS Internet Explorer, Front Page-2000, QuickBooks, Netscape, Bryce 3D, Vue d’Esprit, Wise-FTP, several different virus scanners, and a more programs too numerous to mention here.
*Summary of qualifications*
	Rocky Mountain Computer Specialist Self Employed Great Falls, Montana 59401 Work out of Home.– Part Time Duties/Responsibilities: Receive calls from customers, diagnose the unit over the phone if needed Set appointments for repair Inspect and repair customer’s machine(s) Price quotes for repair, upgrades, or new machines Education of customers that wish training Order parts for repair or upgrades Administrate and backup Networks Web Consulting Web Page Creation Knowledge/Skill Requirements: Extensive Knowledge of viruses, spyware and removal of malware Ability to troubleshoot both hardware and software on all IBM compatible systems Proficient in all versions of Windows Strong Customer Service skills Honesty and Integrity Comments: My customers strongly object to my possibly leaving, as they do not want some one else to do their repairs. All say they trust me. Team Lead Dell Install Team, Manpower Professional Boise, Idaho (208) 377-2599 – On Call. Duties/Responsibilities: The United States Social Security offices were up-graded to high end computer systems. I am in charge of a team of installers for this region. Inspect all new machines for damage prior to install. Remove old systems, and securely wipe the hard drives clean to prevent from all possible data extraction. Install new systems and make certain that all systems were operational and all software properly loaded Assist in the conversion from a Token Ring network environment to an Ethernet system. Knowledge/Skill Requirements: Ability to troubleshoot both hardware and software on all IBM compatible systems A+ Certification required Proficient in Windows 98 and ME and 2000 Strong written and verbal communications Help Desk Technician, National Electronics Warranty, Great Falls, MT. Duties/Responsibilities: Handle calls of customers who need assistance with failed computers, printers, and IceBox web appliance. Troubleshoot hardware and software failures, resolving computer issues internally when possible. Procure outside service assistance, when necessary. Knowledge/Skill Requirements: Ability to troubleshoot both hardware and software on all IBM compatible systems A+ Certification required Proficient in Windows 98 and ME and 2000 Strong written and verbal communications Able to type 30-40 wpm Comments: I have recieved many Commendations from customers that are very happy with my work and have submitted these to the company to add to my personal records. Team Lead For Dealers Team, National Electronics Warranty, Great Falls, MT... Duties/Responsibilities: Assists with the training and development of the team by leading by example. Completes follow-up work or research in a timely fashion Handles Account Management and Client escalations Handles CSR escalations and all follow up-work associated with it Manages daily work processes and delegates responsibilities in the absence of the Supervisor Monitors and processes team file folder issues Coaches and develops team's customer service skills Assists with special projects as requested Knowledge/Skill Requirements: A working knowledge of company policies and procedures Strong written and verbal skills to effectively manage calls and provide feedback to team members Good PC skills, including knowledge of Excel, and Word Excellent interpersonal skills Comments: The CSRs on my team were very unhappy with my leaving. They knew if they brought a problem to me, I would get it taken care of for them, or get them an answer. To this day several of the older CSRs comment that they have not had a Team Lead that could replace me. Team Lead for Best Buy Parts Research Group, National Electronics Warranty, Great Falls, MT. Owner, Lovings Pizza , Loving's Pizza, Fort Benton, MT.
*Education*
	MSU College of Technology – Great Falls, Mt. Computer Technology Networking, Web Design NRI /McGraw Hill Schools – PC Repair/ Microelectronics Repair – Home-study May School of Broadcasting- Billings, MT. Broadcast Journalism, Sports Broadcast Radio Broadcasting Western Montana College- Dillon, MT. 59725 Elementary Education, Biology, Broad-field in General Science

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